Shipping & Returns

Every NORE lamp is made to order in our Seattle studio. Orders usually ship within 1-3 business days, excluding weekends and U.S. holidays. Production times are estimates.

Standard ground shipping is free on every U.S. order, with no minimum. Delivery usually takes 3-7 business days after your lamp ships, depending on where you are. Delivery times are carrier estimates, not guarantees.

You'll receive a tracking link by email when your order ships.

Please check your shipping address at checkout. If you spot a mistake, email us right away. We can update it before your lamp ships, but not after.

Outside the U.S.: email hello@nore.design with your country and we'll check options.

• You can request a return or exchange within 30 days of delivery.
• The lamp must be unused, in its original condition, with everything it came with (including the bulb), and packed in its original or equally protective packaging.
• To start, email hello@nore.design with your order number and whether you'd like a refund or an exchange. Please wait for approval before sending anything; returns sent without approval may not be accepted.
• For approved U.S. returns we send a free return label. There is no restocking fee.
• Items that arrive back damaged because of poor packing, or that show use, misuse or modification, may not be eligible for a refund.
• Custom and special orders (anything made to your own size, colour or design request) are final sale and can't be returned or exchanged. If one arrives damaged or defective, the damaged-item and warranty terms below still apply.
• Discounted orders: we refund the amount you paid for the returned item. If you return one lamp from a multi-lamp order, you get back what you paid for that lamp, and the lamp you keep keeps its discount.

Refunds

Refunds go to your original payment method within 7 business days of your return arriving. Your bank or card provider may take a few more days to post it.

If your lamp arrives damaged, defective or not what you ordered, email hello@nore.design within 14 days of delivery. Include your order number and clear photos of the lamp, the box, the packaging and the shipping label. Please keep the packaging until we've sorted it out. For approved claims, we'll send a free replacement, or give you a full refund if you prefer. You won't need to send the damaged lamp back.

• What's covered: for 1 year from the delivery date, NORE warrants the printed shade and base of your lamp against print defects, such as layers separating or cracking, under normal indoor use.
• What isn't covered:
  • the cord, inline switch and socket, and the included bulb
  • normal wear
  • damage from accidents, drops or misuse
  • incandescent, halogen or over-10W bulbs
  • excessive heat or long direct sunlight
  • modification or repair by anyone other than NORE
  • improper cleaning
  • outdoor or damp use
• How to claim: email hello@nore.design with your order number, a short description and a photo or video of the issue. We may ask you to send the item or part back; if so, we'll provide the label.
• What we'll do: we'll send a replacement part (a new shade or base) or a replacement lamp; we'll decide which fixes the problem best. If we can't replace it, we'll refund the price you paid for the lamp.

This warranty is given by ALPHADELTA VENTURES L.L.C. (NORE), Seattle, WA. It gives you specific legal rights, and you may also have other rights under the law of your state. It doesn't limit any rights you have under applicable law.

hello@nore.design · we reply within 1–2 business days.