Shipping & Returns
Shipping & Returns Policy
NORE is a brand name operated by ALPHADELTA VENTURES L.L.C.
Fulfillment and return handling are based in Seattle 98102.
This policy applies to orders placed through nore.design unless a different written policy is stated at checkout or required by applicable law.
1. Production and Dispatch
NORE lamps are made in small batches and many pieces are produced to order.
Orders are fulfilled and dispatched from Seattle 98102.
Orders typically ship within 1–3 business days, excluding weekends, holidays, carrier delays, material delays, production issues, and events outside our control.
Production and dispatch timelines are estimates only and are not guaranteed. If an order requires additional production time, we will do our best to communicate the delay.
Once an order has been packed or transferred to the carrier, we may not be able to cancel or modify it.
2. Shipping Method
Free ground delivery is included on eligible U.S. orders.
Shipping timelines vary depending on destination, carrier operations, weather, peak periods, building access, incorrect addresses, failed delivery attempts, and other conditions outside our control.
A tracking number will be provided once your order ships.
NORE is not responsible for carrier delays after an order has been transferred to the shipping carrier.
3. Address Accuracy
Please make sure your shipping address is complete and correct before placing your order.
We are not responsible for delays, delivery issues, carrier address corrections, lost packages, returned packages, or additional fees caused by an incorrect, incomplete, outdated, or inaccessible shipping address provided at checkout.
If a package is returned to us due to an incorrect address, failed delivery attempt, refusal, or failure to pick up the package, the buyer may be responsible for return shipping costs, reshipping costs, carrier fees, and handling costs.
4. Delivered Packages
Once a package is marked as delivered by the carrier, it is considered delivered.
If tracking shows delivered but you cannot locate the package, please check with your building, reception desk, mailroom, neighbors, household members, and the carrier directly. We will help where reasonably possible, but NORE is not responsible for theft, misplacement, building handling issues, or packages removed after delivery.
5. Returns and Exchanges
NORE accepts return or exchange requests within 30 days of delivery.
To be eligible, the item must be:
- unused;
- unmodified;
- in original condition;
- free from damage, stains, odors, or signs of use;
- returned with all included parts and accessories;
- returned in its original packaging or equivalent protective packaging.
Return or exchange requests should be approved before sending anything back. Items sent back without approval may be delayed or declined.
To start a return or exchange, contact:
Please include your order number and the reason for your request.
6. Return Shipping
For approved returns and exchanges, NORE provides a free return label and return shipping instructions.
Keep the item in secure packaging. Items damaged in return transit due to poor packing may not be eligible for a refund or exchange.
If a shopper needs a replacement return label, we can send one by email.
Once a return or exchange is approved, we will provide the complete return address and instructions by email. Returns are handled in Seattle 98102.
7. Refunds and Return Fees
Approved refunds are issued after the returned item is received and inspected.
No restocking or return handling fee applies to approved returns.
Original upgraded shipping fees, if any, are non-refundable.
Refunds are issued to the original payment method. After a refund is approved, it may take several business days for your bank or payment provider to process and post the refund.
8. Exchanges
Exchanges are subject to product availability.
If the requested replacement item is unavailable, we may offer store credit, another available item, or a refund according to this policy.
Return labels are included for approved exchanges.
9. Damaged, Defective, or Incorrect Orders
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or incorrect, contact us within 14 days of delivery at:
Please include:
- your order number;
- clear photos of the item;
- clear photos of the shipping box;
- clear photos of the inner packaging;
- a photo of the shipping label.
Please keep the item and packaging until the issue is resolved. We may require photos or other documentation before approving a remedy.
Approved damaged, defective, or incorrect orders may be repaired, replaced, exchanged, partially refunded, or fully refunded depending on the issue.
Return labels remain free for approved damaged, defective, or incorrect orders.
10. 1-Year Limited Warranty
NORE products include a 1-year limited warranty on workmanship and materials from the date of delivery.
The warranty covers defects in manufacturing and materials that are not caused by misuse, heat exposure, wrong bulb use, unauthorized modifications, water exposure, or ordinary wear.
To submit a warranty request, contact hello@nore.design with order information and clear photos.
11. Non-Returnable Items
The following items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect:
- custom orders;
- special orders;
- personalized items;
- items marked Final Sale;
- used items;
- modified items;
- replacement parts;
- items damaged by misuse, heat exposure, incorrect bulbs, improper assembly, improper cleaning, or improper storage;
- items returned without all included parts and accessories.
Standard promotional discounts do not automatically make an item final sale unless the product page or checkout specifically states Final Sale.
12. Safety Notice
NORE lamps are designed for indoor use only.
Use LED bulbs only.
Do not use incandescent, halogen, or other heat-intensive bulbs. Do not modify the lamp, cord, socket, shade, base, or electrical components.
Damage caused by incorrect bulbs, excessive heat, direct sun exposure, modification, incompatible hardware, unsafe use, or misuse is not eligible for return, exchange, refund, or warranty.
13. Order Cancellations
Because many NORE lamps are made to order, cancellation requests must be made as soon as possible.
We may be able to cancel an order if production, packing, or shipping has not started. Once production, packing, or shipping has started, cancellation may no longer be possible.